Shipping policy

At Olniva, we strive to make the ordering and delivery process simple, clear, and efficient. If you have any questions or need assistance, our customer service team is here to help.

Below, you will find all the essential information regarding the delivery of your order.

Delivery Costs

Delivery within Canada is completely free, regardless of your order amount.

Your items will be delivered directly to the shipping address provided at checkout, at no additional delivery cost.

Order Preparation & Shipping

Once you have found your favorite piece, we do our best to get it to you as quickly as possible.

Here is how the delivery process usually works:

Once your order is confirmed, please allow 1–3 business days for processing and preparation.
Once your order has been prepared, it will be shipped.
Delivery usually takes 7–12 business days.
The total estimated delivery time is 8–15 business days from the date your order is placed.

Please note that delivery times may vary slightly due to weekends, public holidays, weather conditions, carrier delays, or other circumstances outside our control.

Order Processing Deadline

Orders placed before 5:00 PM Eastern Time (ET), Toronto, are processed on the same business day.

Orders placed after 5:00 PM ET will be processed on the following business day.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link, allowing you to follow the progress of your package.

You may also use our order tracking page to check the status of your delivery.

Need Express Delivery?

If you require your order sooner, please contact us before placing your order. We will do our best to accommodate your request where possible.

Order Received?

We hope you love your Olniva purchase.

If you are not completely satisfied with your order or would like to return an item, please refer to our Return & Refund Policy for information about eligibility and the return process.

Product Received Damaged?

We are sorry if your order arrives damaged.

If your product is damaged during shipping, please contact our customer service team as soon as possible and provide photos of the damaged item and packaging.

Where applicable, we will arrange one free replacement for the affected item or part.

If the issue occurs again after the replacement, you may be eligible for a full refund in accordance with our refund policy and applicable consumer protection laws.

How Do I Place an Order on Olniva?

Placing an order is simple:

Select the item you would like to purchase.
Choose the appropriate size, color, or other available option.
Click "Add to Cart."
Review your items and click "Checkout."
Enter your shipping and contact information.
Review your order details.
Select your preferred payment method.
Complete your payment and confirm your order.

Once your order has been successfully placed, you will receive an order confirmation email.

If you need help at any stage of the ordering process, our customer service team is available to assist you.

Payment methods available at checkout may vary depending on your location, device, browser, or other applicable conditions.

Package Not Received?

If your order is lost or does not arrive due to a logistical issue, please contact our customer service team so we can investigate the shipment with the delivery provider.

If your order has still not arrived within 60 days from the date it was placed, you will be eligible for a full refund, subject to the applicable terms of our refund policy and applicable law.

Any Questions?

If you have questions about your order, shipping, delivery, or tracking, please contact us:

Store: Olniva
Business address: Rijswijkseweg 355, 2516 HH 's-Gravenhage, The Netherlands
Company: GT Services B.V.
Email: info@olniva.com
Phone: +1 (689) 263-9426