Refund policy

At Olniva, we want you to be completely satisfied with your purchase. If you would like to return or exchange an item, please review the information below.

Essential Information

Returns are accepted within 30 days of receiving your order.
Refunds are processed within 14 days after your return has been approved.
No restocking fees will be charged.
Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order.
Exchanges are available, subject to product availability.

Order Cancellation

You may cancel your order as long as it has not yet been shipped.

To request a cancellation, please email info@olniva.com and include your order number.

If your order has not yet been shipped, we will make every reasonable effort to cancel it promptly. If your order has already been shipped or is in transit, our standard Return & Refund Policy will apply.

How to Request a Return or Exchange

You may request a return or exchange within 30 days of receiving your order, without needing to provide a reason.

Before returning an item, please make sure that:

The product has not been worn or washed.
All original tags and labels remain attached.
The original packaging is included whenever possible.
The item is in its original condition.

You may try on an item to make sure it is suitable, but it must not have been worn for an extended period or used before being returned.

If your return meets these conditions, please contact info@olniva.com

Our customer service team will provide you with the return instructions and next steps.

Return & Refund Process

Once we receive your returned package, we will inspect the item to ensure it meets our return requirements.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been fully processed.

If the returned item meets the requirements of this policy, you will receive a confirmation email, and your refund will be processed within 14 days of return approval.

Refunds will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Right of Withdrawal

Where applicable, customers may exercise their statutory right of withdrawal in accordance with applicable consumer protection laws.

If you have questions about your withdrawal rights or would like to make a request, please contact our customer service team at info@olniva.com

Damaged Product or Incorrect Order

In exceptional cases, you may receive a defective product or an item that does not match your order, such as the wrong size or color.

If this happens, please contact us so we can help resolve the issue as quickly as possible.

Please provide:

A clear photo of the issue.
Your order number.
A brief description of the problem.

Send this information to info@olniva.com

Where the issue is confirmed to be our error or a product defect, we may provide a replacement at no additional cost or another appropriate remedy in accordance with applicable law.

Contact Information

Store: Olniva
Business address: Rijswijkseweg 355, 2516 HH 's-Gravenhage, The Netherlands
Company: GT Services B.V.
Email: info@olniva.com
Phone: +1 (689) 263-9426