Privacy policy

Last updated: 09/19/2026

Thank you for choosing Olniva. Your trust, privacy, and the protection of your personal information are important to us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you visit or use our website.

This policy applies to services provided by Olniva and does not cover external websites, third-party services, or other websites that may be accessible through links on our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

Use of Personal Data

Use of Our Services

When you use certain services on our website or place an order, we may collect personal information needed to process your request.

This information may include details such as your name, email address, shipping address, billing information, telephone number, and order details.

Your information may be stored and processed using secure systems operated by Olniva, Shopify, and trusted technology partners, where appropriate.

Communication

If you contact us by email or another communication method, we may retain the content of our communications and relevant contact information so that we can respond to your questions and provide effective customer support.

We take reasonable steps to ensure that personal information used for customer service purposes is handled securely.

Cookies

We use cookies and similar technologies to improve website functionality, understand how visitors use our website, and improve your shopping experience.

Cookies may be stored on your device and may be processed by Olniva or authorized third-party service providers for analytics, website functionality, advertising, and performance measurement.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

Purposes of Processing

We may use personal information for purposes including:

Processing and managing orders.
Tracking orders and deliveries.
Processing payments.
Providing customer support.
Responding to questions and requests.
Improving our website, products, and services.
Understanding website usage and performance.
Preventing fraud and protecting our website.
Sending marketing communications when you have provided the appropriate consent.
Managing customer accounts and preferences.

We will only use personal information for purposes permitted by applicable law.

Sharing Data With Service Providers

We may share certain personal information with trusted service providers that help us operate Olniva, process orders, accept payments, deliver products, provide customer support, analyze website performance, prevent fraud, or provide other necessary services.

These providers may include payment processors, shipping and logistics providers, technology providers, analytics services, marketing platforms, and Shopify.

Access to personal information is limited to what is reasonably necessary for the provider to perform its services.

We take reasonable steps to work with service providers that maintain appropriate security and data protection practices.

Policy Updates

This Privacy Policy may be updated from time to time as our business, services, technology, or legal requirements change.

Any updates will be posted on this page with a revised "Last updated" date.

We recommend checking this page periodically to stay informed about how we handle your personal information.

Your Data Protection Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data where legally permitted.
Request restrictions on certain types of processing.
Object to certain uses of your personal information.
Withdraw consent where processing is based on consent.
Change your marketing and communication preferences.

To exercise your rights, please contact us using the contact details provided below.

Newsletter and Marketing Communications

If you subscribe to our marketing communications, you may receive emails about products, promotions, new collections, and other updates from Olniva.

Marketing emails will include an unsubscribe link that allows you to stop receiving promotional communications at any time.

You may also contact us directly to update your communication preferences.

SMS Marketing

If you choose to subscribe to SMS communications and provide the required consent, your personal information may be used to send communications such as:

Shopping cart reminders.
Order notifications.
Delivery updates.
Exclusive offers and promotions.
Other marketing messages that you have consented to receive.

You can unsubscribe from promotional SMS messages by following the instructions provided in the messages you receive.

Cookies and similar technologies may also be used to remember certain products you have viewed and, where permitted, help us provide relevant shopping reminders.

Modify or Delete Your Data

If you would like to request access, correction, modification, or deletion of your personal information, please contact us.

Contact Information

Store name: Olniva
Business address: Rijswijkseweg 355, 2516 HH 's-Gravenhage, The Netherlands
Company: GT Services B.V.
Email: info@olniva.com
Phone: +1 (689) 263-9426

Cookie Management

Most web browsers allow cookies by default.

You can change your browser settings to block cookies, delete existing cookies, or receive notifications when cookies are being used.

Please be aware that disabling certain cookies may affect your ability to use some features of our website.

Questions or Comments

Store: Olniva
Business address: Rijswijkseweg 355, 2516 HH 's-Gravenhage, The Netherlands
Company: GT Services B.V.
Email: info@olniva.com
Phone: +1 (689) 263-9426